Support
Write to us and a person will read it.
Draft — not yet legally reviewed. This page describes how Mosey is intended to work. It has not been approved by counsel and is not the final agreement. Final terms will be published before paid entry is available.
Contact
Email support@playmosey.com. That address reaches Mosey directly and is the fastest way to get help with an account, a challenge, a payout, or anything in a challenge room.
Reporting something in a challenge room
The quickest route is in the app: press and hold the message and choose Report. That sends it straight to Mosey operators with the message, the room, and who posted it, so there is nothing for you to copy out. You can also block the person from the same menu.
Write to support@playmosey.com if it is urgent, if it concerns someone’s safety, or if it is about an account rather than a single message. We prioritise safety escalations and aim to act on substantiated reports within 24 hours of review.
Our Community Guidelines set out what is not allowed and what happens when somebody breaks the rules.
What to include
The email address on your Mosey account, and what you were doing when it went wrong. For anything about money, the challenge name and roughly when it happened is usually enough for us to find it.
Never send your password. Mosey does not use passwords — you sign in with Apple or Google — and nobody from Mosey will ask you for one.
Your data and your account
You can delete your account in the app, under Settings. Write to support@playmosey.com to request a copy of your data. Financial records are kept as an append-only history and persist after an account closes, which the Privacy page explains.
Questions? brennan@playmosey.com